Our goal is 100% customer satisfaction and we want you to feel completely comfortable purchasing our products.

 

All prices shown do not include the shipping and packaging costs.  These charges will be added to your order and we are happy to send you an email with the total cost of your order. 

 

Unpersonalized, decorative wood carvings may be returned and a credit will be issued for the purchase price which may be applied toward a future purchase.  Return shipping costs will be the responsibility of the purchaser.  Decorative wood carvings must be returned in the same condition as sent within 20 business days of receipt.  The purchaser must notify PaeteCraft immediately upon receipt of any merchandise damage due to shipping.

 

Cancelations and Returns:

You can cancel your order on receipt of the email stating expected delivery time frame if you do not wish to proceed with the order. This must be done by replying to the email within seven working days.  Any payment made will be refunded in full.
 
You can cancel at any time up to seven working days after the day of delivery. To do this please e-mail stating your reason for cancellation. We are able to accept cancellations by phone.
 
If you cancel, you must return the goods within seven days of cancellation at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
 
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.